Support

Need a hand with StepOff? We're happy to help. Email us at support@stepoff.app and we'll get back to you as soon as we can.

Common questions

My steps aren't showing up. StepOff reads your daily step count from Apple Health. Make sure you allowed StepOff to read steps: open the iOS Settings app → Health → Data Access & Devices → StepOff, and turn on Steps. Then reopen a competition and tap Sync now.

How do I join a competition? Ask the organizer for the invite link or join code, then tap Join in the app and enter the code.

How do I start a competition? Tap Create, pick a format (Workweek Hustle, Weekend Warrior, Daily Showdown, Goal Day, or Custom), and share the code with your friends.

How is the winner decided? It depends on the format — usually whoever logs the most steps over the competition window, or who hits their daily goal the most times in Goal Day mode.

How do I delete my account? In the app, tap your account at the top of the screen to open Settings, then tap Delete account. This permanently removes your account, your competition data, and your step history.

Still stuck?

Email support@stepoff.app with a description of the problem and the device you're using, and we'll help you sort it out.